Massage Envy Front Desk Sales Associate in Chesapeake, Virginia

A Sales Associate at Massage Envy Chesapeake is expected to genuinely promote the benefits of having a wellness membership and to continuously provide exceptional customer service. The ideal candidate is someone who wants to be a part of a team that is driven to be the best and who want sto help peole feel their best.


This job requires quickly connecting with people in a friendly sincere manner to understand how to best meet their needs. Must be able to communicate persuasively about Massage Envy's products and services. This position demands a higher than average work pace while maintaining a high level of attention to detail and adherence to company policies and procedures. The candidate must be comfortable working in a changing and challenging environment.


  • Flexible availability to work days, nights, weekends, and some holidays

  • Prior work history with customer service or sales experience

  • Strong phone and computer skills

  • Able to prioritize and perform multiple tasks

  • Able to learn quickly and adapt

  • Work cohesively with a team in a diverse environment

  • Possess general knowledge of massage and esthetic services, or willingness to learn

  • Answering phone calls.

  • Setting and checking members and guests in and out for appointments.

  • Greeting members and guests upon arrival.

  • Promoting the Wellness Program.

  • Re-engaging inactive members.

  • Keeping management apprised of member concerns and following manager’s policies, procedures and direction.

  • Accepting constructive criticism in a positive manner and using it as a learning tool.

  • Upholding the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy.

  • Staying updated on retail products and promotions.

  • Recognizing and supporting team goals and creating and maintaining positive relationships with team members.

Qualified candidates will:

Education, Skills and Training:

  • Have a high school diploma or equivalent (GED).

  • Possess basic math and cash handling experience.

  • Have strong phone and computer skills.

  • Have previous customer service experience (preferred).

  • Be able to prioritize and perform multiple tasks.

  • Work cohesively with others in a fun and fast-paced environment.

  • Possess general knowledge of massage and esthetic services and modalities.

Communications and Personal Interactions

  • Have a strong customer service orientation and be able to communicate effectively with members and guests, prospective clients, vendors, and the franchised location’s management and team.

  • Maintain client confidentiality.

*Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.

Job ID: 2018-32088

External Company URL:

Street: 235 East Hanbury Rd, Ste 4